Accommodation Rules
- Compliance with the Rules
A guest who rents the accommodation undertakes to comply with these Accommodation Rules of the facility. If the guest breaches them, the management of the accommodation facility is entitled to address the issue in accordance with the provisions set out in these Accommodation Rules, in particular to reduce or withhold the deposit blocked by the accommodation facility.
- Deposit (Security Deposit)
The guest is obliged to pay a deposit (security deposit) of CZK 2,000, from which, in the event of failure to comply with the accommodation conditions, causing damage and the like, an amount will be deducted and charged to cover the said costs. If no damage or problem occurs, the accommodation provider will return the deposit. If the guest was not asked to pay a deposit, the guest undertakes to pay, no later than upon departure, all contractual penalties and compensation for damage and expenses incurred which the guest caused to the operator of the accommodation facility by breaching the Accommodation Rules.
- Proof of Reservation
A guest who has booked accommodation through a reservation company shall, upon arrival at the accommodation facility, present their reservation number at reception in order to verify the booking.
- Tourist Tax
The guest shall at the same time pay the tourist tax in the amount set by the Municipality of Vojkovice.
- Check-in Time
On the basis of a valid reservation, the guest may check in on the given day between 14:00 and 20:00. For the purpose of check-in, the guest shall present a valid, government-issued identity document at reception (identity card, passport).
- Luggage Storage
If the guest needs to store luggage after arrival but before check-in, or on the day of departure, they may ask reception to store the luggage for a fee: (CZK 50 / 1 piece of luggage, CZK 250 / 1 bicycle).
- Period of Use
The guest uses the accommodation for the period for which the booking was issued.
- Check-out Time
On the day of departure, the guest is obliged to vacate the accommodation by 10:00. If the guest fails to do so, they will be obliged to pay a penalty of CZK 500. If the guest does not vacate the accommodation (check-out) by 10:59, they will be charged for a further day of accommodation at the full rate, as well as the costs associated with securing alternative accommodation for guests arriving after them.
- Lost Property
If, after the guest's departure, the accommodation provider finds any personal belongings left in the room, it will store them, labelled, for the next 30 days. The provider will contact the guest via the accommodation system (by e-mail) in order to resolve the situation. Should the guest express interest in having the item sent, this will be done at the guest's own expense. Disposal of found and stored items will take place on the basis of the guest's written statement or after the said period of 30 days has elapsed.
- Inspection of the Accommodation
In their own interest, the guest should, before occupying the accommodation, check the condition and functionality of the accommodation's equipment and immediately report any defects or shortcomings to reception.
- Right of Entry
The guest agrees that, throughout the entire period of the accommodation rental, the following persons have the right to enter the accommodation for the purpose of performing their duties: cleaner, maintenance worker, and, where applicable, the caretaker or facility manager.
- Disputes Between Guests
The accommodation provider is not liable for any disagreements or conflicts between guests but will, within the limits of its legal options, take the necessary measures to maintain order and quiet in the accommodation and common areas.
- Visitors
Within the accommodation, the guest may receive visitors only with the consent of a reception employee and only during the hours from 10:00 to 18:00. For each unannounced visitor outside the official visiting hours, a contractual penalty of CZK 1,000 per person is charged. In the event of repeated breach of this provision, this charge is multiplied by the number of unannounced persons.
- No Parties or Events
Holding parties, celebrations and other social or mass events in the accommodation and its surroundings is prohibited without the prior written consent of the operator. During quiet hours (22:00–6:00), only persons who are accommodated in the unit may be present in the accommodation. The guest is liable for the conduct and any damage caused by all persons whom the guest invited to the accommodation or premises or allowed to enter, even if they do not stay overnight. For breach of this provision, the guest shall pay a contractual penalty of CZK 10,000 and compensation for all damage and costs incurred (including a security service call-out, a Police call-out, and compensation claimed by other guests); the operator is at the same time entitled to terminate the stay immediately without compensation pursuant to Article 37.
- No Moving of Furnishings
The guest may not move equipment or furniture, carry out repairs or any interventions in the accommodation's equipment, or in the electrical network or other installations in the accommodation or in the common areas.
- Quiet Hours
Between 22.00 and 6.00, the guest is obliged to observe quiet hours. For repeated disturbance of quiet hours, the guest shall pay a contractual penalty of CZK 500.
- No Noise or Disturbance
In the accommodation, the guest may not behave noisily, play radio or television programmes loudly, or otherwise disturb other guests of the facility.
- No Smoking
All types of accommodation are non-smoking, including common areas and children's or sports grounds. In the event of a breach of this rule, the guest will be obliged to pay a penalty of CZK 2,000.
- No Drugs or Weapons
Drugs, other addictive substances and weapons are strictly prohibited in the buildings.
- Supervision of Children
For safety reasons, children under 12 years of age may not be left without adult supervision in the accommodation or in the other common areas.
- No Access to the Roof
Guests (children in particular) may not step onto the roof, which is accessible through the apartment windows.
- Personal Electrical Appliances
Guests are not permitted to use their own electrical appliances in the buildings. This rule does not apply to electrical appliances serving the guest's personal hygiene (shavers, hair dryers, chargers for common consumer electrical devices, etc.).
- Fire Safety
In the event of a fire, the guest is obliged to contact the fire reporting point / reception without delay and to follow the fire alarm directives and the fire evacuation plan. Upon the arrival of the fire brigade, the guest shall follow the instructions of the incident commander. In the event of an unjustified activation of a fire detector, the guest is obliged to pay a penalty of CZK 25,000 and all costs associated with the call-out of the emergency services, as well as any compensation for costs claimed by other guests relating to the incident.
- Right to Use Facilities
The guest has the right to use all the facilities of the rented accommodation and the common areas.
- Liability for Damage
The guest is liable in full for all damage caused to the property of the facility in accordance with the applicable legal regulations. The contractual penalties agreed in these Accommodation Rules apply alongside the operator's right to compensation for damage; payment of a contractual penalty does not affect or limit the operator's right to compensation for damage arising from the breach of the obligation to which the contractual penalty relates, including in an amount exceeding the contractual penalty. The security deposit paid serves to set off these claims of the operator; if the damage incurred or the sum of the claims exceeds the amount of the deposit, the guest is obliged to pay the difference.
- Duties on Departure
When leaving the accommodation, the guest is obliged to close the water valves, switch off electrical appliances and turn off the lights, close the windows and, upon departure, close the door and hand over the key at reception.
- Lost Key
For the loss of the accommodation key, its damage (or damage to the lock), and also for locking oneself out when the key is in the lock on the inside of the door, a charge of CZK 2,500 applies.
- Change of Bed Linen
Bed linen in the accommodation is changed upon a change of guest, once a week for longer stays, or at the guest's request for a fee.
- Cleaning
Cleaning of the common areas is carried out daily or as needed. The accommodation is always cleaned upon a change of guest, or at the guest's request for a fee.
- Keeping Clean
The guest is obliged to keep the accommodation clean and always to wash the dishes after themselves.
- Suggestions and Complaints
Suggestions for improving the facility's operations and any guest complaints are received by a reception employee, or the guest may send them by e-mail to: info@jezerovojkovice.cz.
- Compliance with Provisions
The guest is obliged to comply with the provisions of these Accommodation Rules from the moment they rented the accommodation. Should the guest breach them in a serious manner, the management of the accommodation facility is entitled to a contractual penalty of CZK 500 and to compensation for all expenses incurred in connection with the breach of the Accommodation Rules, such as damage, a private security service call-out and the like.
- Protection of Personal Data
Neither a reception employee nor the facility operator is entitled to provide any information about accommodated guests to third parties (with the exception of police officers after they have identified themselves and demonstrated the legitimacy of their request for such data), nor to permit a visit by a third party to a guest without the guest's consent.
- Pets
Pets are permitted in the accommodation only after prior agreement with the accommodation provider.
- Number of Persons
It is not possible to accommodate a greater number of persons than the number of beds. Should a guest accommodate more persons than there are beds without the Operator's knowledge, they shall pay a contractual penalty of CZK 2,000. The maximum number of persons present in the accommodation at any given moment may not exceed the number of beds increased by the number of announced visitors pursuant to Article 13.
- Availability of the Rules
These Accommodation Rules are available to guests at reception and on the facility's website www.jezerovojkovice.cz
- Final Provisions
The guest, their visitor or companion, are obliged to comply with the provisions of these Accommodation Rules, as well as the general moral and ethical standards customary in the territory of the Czech Republic. In the event of non-compliance with the said provisions, the accommodation provider has the right to withdraw from providing all of its services before the expiry of the agreed term.
Emergency Numbers
Fire Brigade 150 | Police 158 | Ambulance 155 | Emergency Line 112
Effective from: 1 January 2023 | Updated: 19 July 2026
